Terms of Service
Last updated: June 9, 2026
Compliance: These terms comply with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
1. Definitions
In these terms:
- "We", "us", "our" means Velox AI Systems (Pty) Ltd
- "You", "your", "client" means the person or entity using our services
- "Services" means the AI chatbot and automation services we provide
- "Website" means https://veloxai.co.za
2. Agreement to Terms
By accessing our website or using our services, you agree to be bound by these terms. If you do not agree, you must not use our services.
These terms constitute an agreement between you and Velox AI Systems (Pty) Ltd.
3. Company Information (ECTA Section 43)
For full company and contact details, please see our Legal Information page.
4. Description of Services
We provide the following services:
- AI-powered WhatsApp chatbot development and deployment
- Calendar integration services
- CRM integration services
- Lead qualification automation
- Consultation and support services
All services are delivered remotely unless otherwise agreed in writing.
5. Pricing and Payment (CPA Section 23)
5.1 Pricing
- All prices are quoted in South African Rand (ZAR)
- Prices are inclusive of VAT where applicable
- Prices are displayed prominently on our Pricing page
- We reserve the right to change prices, but changes will not affect confirmed orders
5.2 Payment Terms
- Full payment is required before service deployment
- Accepted payment methods: Electronic Funds Transfer (EFT)
- Payment details will be provided upon order confirmation
- Services will commence only upon receipt of cleared funds
5.3 Additional Costs
The following costs are NOT included in our fees and are the client's responsibility:
- WhatsApp Business API fees (approximately R300/month, paid directly to Meta)
- Third-party subscription fees (e.g., CRM subscriptions)
- Domain registration and hosting fees (if not using our hosting)
6. Order Process (ECTA Section 43)
6.1 Placing an Order
- Orders are placed via our Contact page or direct communication
- You will receive an order confirmation via email
- The order confirmation will include: service description, total price, payment instructions
6.2 Review and Correction
Before finalizing your order, you will have the opportunity to review and correct any errors. Please verify all details before confirming.
6.3 Order Confirmation
We will send you an order confirmation via email within 24 hours of receiving your order. This confirmation will include:
- A summary of your order
- The total amount payable
- Payment instructions
- Your right to cancel (cooling-off period)
7. Cooling-Off Period (ECTA Section 44)
7.1 Right to Cancel
In terms of Section 44 of ECTA, you have the right to cancel any electronic transaction within 7 (seven) days without giving any reason and without penalty.
7.2 How to Cancel
To exercise your cooling-off right:
7.3 Refund Process
- If cancelled within 7 days and no work has commenced: Full refund
- If cancelled within 7 days and work has commenced: Pro-rata refund based on work completed
- Refund processing time: 14 business days
- Refunds will be made via the original payment method
8. Delivery and Implementation
8.1 Delivery Timeframes
- Core System: 5-7 business days from payment confirmation
- Agency Scale: 48 hours for priority deployment
8.2 Delivery Method
Services are delivered remotely via:
- Digital configuration and deployment
- Email communication
- Video calls where necessary
8.3 Delayed Delivery
If we cannot deliver within the agreed timeframe:
- We will notify you as soon as possible
- You may cancel the order and receive a full refund
- We are not liable for delays caused by third-party services or client failure to provide required information
9. Client Responsibilities
You agree to:
- Provide accurate and complete information
- Provide necessary access (e.g., WhatsApp Business API, Google Calendar)
- Respond to our requests in a timely manner
- Comply with third-party terms of service (e.g., Meta/WhatsApp, Google)
- Use our services in compliance with all applicable laws
10. Intellectual Property
10.1 Ownership
- Upon full payment, you receive a license to use the delivered system
- Your data remains your property
- Velox AI retains ownership of proprietary code, AI models, and development tools
10.2 Restrictions
You may not:
- Reverse engineer our proprietary technology
- Resell or sublicense our services without written consent
- Remove or alter our branding without consent
11. Confidentiality
We will treat all client information as confidential and will not disclose it to third parties except:
- With your consent
- As required by law
- To our service providers who are bound by confidentiality obligations
12. Limitation of Liability
12.1 CPA Compliance
Nothing in these terms limits or excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded under applicable law
12.2 General Limitation
Subject to the above, our total liability shall not exceed the total amount paid by you for the specific service giving rise to the liability.
12.3 Excluded Damages
We are not liable for:
- Indirect, consequential, or punitive damages
- Loss of profits, revenue, or business opportunities
- Third-party service failures (e.g., WhatsApp API outages)
- Issues caused by client-provided incorrect information
13. Warranty Disclaimer
Our services are provided "as is" without warranties of any kind, except as required by the CPA. We do not guarantee:
- Specific business results (e.g., number of leads generated)
- Uninterrupted or error-free service
- Compatibility with all third-party systems
14. Support and Maintenance
14.1 Included Support
- Core System: 30 days email support
- Agency Scale: 90 days priority support
14.2 Support Hours
- Monday to Friday: 08:00 - 17:00 (SAST)
- Weekend support for critical issues only
14.3 Ongoing Support
After the included support period, ongoing support is available at additional cost. Contact us for pricing.
15. Termination
15.1 By You
You may terminate by:
- Not renewing ongoing support (if applicable)
- Cancelling within the cooling-off period
15.2 By Us
We may terminate or suspend services immediately if you:
- Breach these terms
- Use our services for illegal purposes
- Fail to pay amounts due
15.3 Effect of Termination
Upon termination:
- Your license to use the system continues (you own what you paid for)
- Support services cease
- Any outstanding amounts become immediately due
16. Dispute Resolution
16.1 Negotiation
Any dispute shall first be attempted to be resolved through good faith negotiation.
16.2 Mediation
If negotiation fails, the dispute shall be referred to mediation.
16.3 Arbitration
If mediation fails, the dispute shall be finally resolved by arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA).
16.4 Governing Law
These terms are governed by the laws of the Republic of South Africa. The courts of South Africa have exclusive jurisdiction.
17. Changes to Terms
We may update these terms from time to time. We will:
- Post the updated terms on this page
- Update the "Last updated" date
- Notify you of significant changes via email
Continued use of our services after changes constitutes acceptance.
18. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
19. Entire Agreement
These terms, together with our Privacy Policy and Legal Information page, constitute the entire agreement between you and Velox AI Systems (Pty) Ltd.
20. Contact Information
For any questions about these terms: